Please use our Return and Replacement Form to submit a request.

  • Fill out both the Customer Information & Product Information Tabs.

Before filling out the returns and replacement form, try these troubleshooting tips

  • If you have earphones with detachable cables, try your earphones with a new cable.
  • Earphone nozzles can collect cerumen (earwax), which can clog the earphone and lower the sound quality.
  • If you experience sound loss, check the nozzles for clogging before sending in the product. If buildup is observed, clean the nozzles using the supplied wax removal tool.